Client: DES Group
Contact: Barry Gavahan
Website: des-group.co.uk
Service: Managed Print and Copier Leasing plus Agility Software
A Relationship That Lasts
Based in Blackburn, Lancashire, DES Group Facilities Management delivers a full range of FM services across the North West. Since 2002, they’ve worked with clients in commercial, industrial, and educational settings – covering everything from building and groundwork maintenance to electrical and mechanical services, fire safety systems, energy solutions, HVAC, and compliance support.
What sets them apart is their down-to-earth, “can-do” attitude. Alongside their technical know-how, DES Group is firmly rooted in the local community, championing local employment and backing causes that matter – including mental health charities. And maybe that’s why Evolve is such a good fit?
For DES Group CEO Barry Gavahan, choosing Evolve Document Solutions wasn’t a change – it was continuity. Barry said: “I’ve had Evolve looking after me in my last two companies as well as here at DES Group. That tells you everything you need to know.”
While many suppliers chop and change their service teams, Barry values the opposite. Barry adds: “With Evolve, I see the same faces month in, month out. They know us, we know them. It makes life simple.”
Innovative Service That Sets the Standard
In a fast-moving facilities management business, Barry says reliability is priceless: “If something needs attention, nothing is too much trouble. They don’t just patch things up – they take ownership. We use a lot of subcontractors across the business, and Evolve are up there with the best. The word I’d use to describe them is immaculate.””
And for Barry, it’s important that Evolve don’t just rely on off-the-shelf solutions. Barry adds: “Evolve are always ahead of the curve. They’ve even developed their own management software called Agility, which we love. It makes it easy to keep on top of usage, costs, and compliance without the usual paperwork headaches.”
Why It Matters
Evolve’s consistent service means DES Group avoids the usual print headaches – from chasing toner to dealing with breakdowns – and instead runs with predictable monthly costs and less downtime.
Barry continues: “Other suppliers might send a different engineer every week. With Evolve, they know where everything is. They come in and get on with the job. They take time to understand how we work and how we can use document management to improve our productivity and efficiency. That makes a huge difference.”
Thinking of Switching?
If you’re tired of service that feels hit-and-miss, Barry’s advice is simple: “Get Evolve in. They’ll make the whole thing feel easy – and you’ll wonder why you didn’t do it sooner.”
